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Elements and Performance Criteria

  1. Develop strategic case management plans
  2. Manage case directions and outcomes
  3. Manage complex cases
  4. Develop strategic case management plans
  5. Manage case directions and outcomes
  6. Manage complex cases

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

applying legislation regulations and policies relating to managing case direction and outcomes

applying case management principles to injury management

using communication with diverse stakeholders including negotiation and problem solving

dealing withmanaging difficult people

responding to diversity including gender and disability

applying procedures relating to occupational health and safety and environment in the context of injury management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to injury management

privacy legislation

procedures to ensure confidentiality and security of information

public sector management acts

industrial lawindustrial relations practice

reporting requirements

case management principles and practices relating to injury management

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of injury management

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVB Develop client services

PSPGOV502B Develop client services

PSPGOVB Coordinate resource allocation and usage

PSPGOV503B Coordinate resource allocation and usage

PSPGOVB Undertake research and analysis

PSPGOV504B Undertake research and analysis

PSPGOVA Promote diversity

PSPGOV505A Promote diversity

PSPLEGNB Promote compliance with legislation in the public sector

PSPLEGN501B Promote compliance with legislation in the public sector

PSPPMB Manage complex projects

PSPPM502B Manage complex projects

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

case management related to injured workers in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to injury management

case studies and workplace scenarios to capture the range of situations likely to be encountered when undertaking case management related to injured workers

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing case direction and outcomes for injured workers including coping with difficulties irregularities and breakdowns in routine

case management related to injured workers in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Legislation, policy and procedures may include:

workers rehabilitation/compensation legislation

allied legislation such as occupational health and safety acts, regulations and associated standards

privacy legislation

legislation and standards to ensure confidentiality and security of information

performance standards

rehabilitation and return to work manual

public sector legislation and standards

codes of conduct

codes of ethics

Service providers may include:

approved/accredited rehabilitation providers

occupational therapists

physiotherapists

rehabilitation counsellors

psychologists

ergonomists

Monitoring effectiveness may include:

facilitating review activities

obtaining feedback from stakeholders

liaison with service providers

feedback from injured worker

providing advice on return to work plans

Stakeholders may be:

supervisor/manager

doctor/specialist

claims management

Comcare

case manager

return to work coordinator

approved rehabilitation provider

union

family/partner

Return to work plan is:

agreed blueprint for injured worker to return to work with:

suitable duties

physical restrictions

agreed hours

supervision arrangements

Adjustment of payments may include:

increasing payments

decreasing payments

discontinuing payments

Alternatives may include:

termination on grounds of invalidity

redemption of/capital payment for liability

Complex cases may include:

multiple injuries/illness

psychiatric illness

psychological injury claims

involvement of a wide range of other agencies

cases with high public/political sensitivity

cases where there are fraud indicators

industrial/human resource issues

loss of skills

performance issues

stuck cases